Personal Safety Training

This eLearning course is FREE to NBCS Connect Direct members and explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles. It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants. If you are a Connect Direct member contact NBCS for your voucher code for free access to this course. Read more

This eLearning course is designed for frontline staff who may encounter conflict or work-related violence in their work. It has six parts and an estimated completion time of 1 hour and 40 minutes, but this will vary for each learner. The two modules of this course map directly to Maybo certified classroom modules and therefore can be undertaken as part of a blended learning programme. Read more

This eLearning course explores the risks we may experience when working alone and the steps we can take to increase our personal safety.  It has one section and an estimated completion time of 30 minutes. Read more