Reducing Conflict and Violence Risks in Retail Settings | eLearning

Content
1 module
Difficulty
Basic
Rating
Course Length
20 mins
Instructor
Maybo Training
Price
£20.00

Description

This eLearning course is FREE to NBCS Connect Direct members and explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.

It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.

If you are a Connect Direct member contact NBCS for your voucher code for free access to this course.

Objectives

  • Proactive measures to reduce conflict and risk during restrictions

  • Key messages and employer considerations

  • Personal safety guidance 

  • Addressing behaviours of concern

  • Actions following an incident

Certificate

By completing/passing this course, you will attain the certificate Maybo eLearning Certificate

1.
Reducing Conflict and Violence Risks in Retail
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Added almost 2 years ago, by Lily
 
Added almost 2 years ago, by Anonymous
Informative
 
Added almost 2 years ago, by Anonymous
Okay
 
Added almost 2 years ago, by Levi
N/A
 
Added almost 2 years ago, by Elle
F
 
Added almost 2 years ago, by Anonymous
Advice for how a supervisor should handle situations was quite limited
 
Added almost 2 years ago, by Anonymous
good course
 
Added almost 2 years ago, by Joe
n/a
 
Added almost 2 years ago, by Roxanne
useful information
 
Added almost 2 years ago, by Lucy
.

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