Description
This eLearning course is FREE to NBCS Connect Direct members and explores the risks we may experience and the steps we can take to reduce conflict during these challenging times when working in customer-facing retail and restaurant roles.
It highlights how we can communicate positively with customers and keep everyone safe, in addition to covering more regular scenarios, such as angry customers, theft and disruptive behaviours experienced in our shops and restaurants.
If you are a Connect Direct member contact NBCS for your voucher code for free access to this course.
Objectives
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Proactive measures to reduce conflict and risk during restrictions
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Key messages and employer considerations
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Personal safety guidance
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Addressing behaviours of concern
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Actions following an incident
Certificate
By completing/passing this course, you will attain the certificate Maybo eLearning Certificate
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